OrganicMall uses FEDEX Door to Door Courier for shipping.
Our rates include handling, materials, insurance and delivery.
Your parcel is fully insured so you will not lose your money if it does not arrive.
COURIER DOOR TO DOOR - Major Centres
This method ships items directly to your door and is available for the major metropolitan areas listed below.
Delivery is only made during working hours, if there is no-one home during the day you must specify your work address as the delivery destination. Only complete (in stock) orders are available for shipping via this method, we cannot part-ship with courier.
The rates start at R70.00 for the first 2 kgs.
Major Centres: Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Kimberley, Nelspruit, Pietermaritzburg, Polokwane, Port Elizabeth, Pretoria, Richards Bay and Welkom.
COURIER DOOR TO DOOR - Outlying Areas
These are all areas not defined as major centres. The same rules apply as for major centres.
The rates start at R120.00 for the first 2kgs.
DELIVERY TIMES: 3-5 days after order placement. We cannot accept responsibility for delays due to circumstances beyond our control.
CONDITIONS
If you have a query with your order once you have received it, or have an item missing you need to contact us within two days of receiving your order. Thereafter we cannot entertain any queries for missing items after two days.
You cannot cancel an order once we have received a tracking number from the delivery service provider.
We do not do collections at our premises under any circumstances.
We do not accept responsibility for incorrectly provided shipping addresses.
We cannot guarantee delivery dates, we will however attempt to assist you in tracking a parcel as far as possible.